• Fast help, secure, convenient – and more cost-effective than on-site IT service
• Updates can also be carried out outside your business hours via remote maintenance
• Encryption and explicit consent by you for each service action creates additional trust
• Complete control for the customer for all EMS IT service measures
• Further training effect through parallel telephone consultation during remote IT maintenance

Remote maintenance of IT applications has established itself in the meantime, especially in the IT routine work of SMEs without their own IT department. The user on the customer side receives immediate help with his IT problem, without the need for an external expert to visit him.

Via a remote maintenance programme, e.g., TeamViewer, we establish an encrypted connection to the customer's PC or server via the Internet. The customer follows the troubleshooting "live" on his screen and sees exactly what is happening. This gives the customer control at all times over what our service staff sees and does. Remote maintenance is often used in combination with a parallel telephone call for briefing or brief training of the customer.

The technical connection of the IT remote maintenance programme is always established via a password assigned only once and can be terminated by the customer himself after the session.

In addition to the fast IT problem solution, we also offer updates outside your business hours so that the computers are not blocked during your working hours.